“Life the number 1 thing that npeople screw up on is this they buy stuff stuff they don t need nit s that simple go look at your closet sometime percent of the crap at the bottom of your ncloset are clothes you don t wear anymore and yet you paid for because you thought you needed them and you wanted them imagine if you could turn nall that stuff back to cash or if better still you never bought it that cash should be in the bank. Right. Now nmaking interest for you or an investment that pays ninterest or a dividend. But no it s sitting at the nbottom of the closet dead money thats.
What that is that s a huge problem so think about this let s say you actually owe n200 bucks on your credit card and you are passing a hot little coffee spot and you are thinking about getting na cappuchino for 2 dollars 30 cents. Don t do it pay off the 200 bucks first don t nspend money on stuff. You can t afford it costs 15 cents to make coffee you re paying somebody n2 dollars and 30 cents. The rest of that could have nbeen used to reduce your debt that s the whole deal don t buy stuff you don t need make you nsure you go through every single month in a way that you respect money nwhich will somehow pay back you look at the world around you where ideas were born nwhere individuals started in garages.
Where did microsoft where did apple. Where did amazon where did google nwhere did facebook come from they came from ideas that people nfelt something could be done and that they could make a difference so as you go out into this world. I would hope that you look at being ethical and holding the value systems. Which nyou want this country to have if you think you cannot make a difference.
I d say you very well can make na difference. If you so desire if you speak or sit next to a nobel laureate he never tells you that he won a nobel prize nother people tell you so let humility be your best defence and i would say that you ll always need to take a view there and you shouldn t merely nconsider yourself successful based on the prosperity nyour gain for yourself. But you should go home at night feeling nsatisfied. If you have made a difference that difference is something neach one of us can make we ll have failures and nwe ll have frustrations.
But it s a continued commitment nthat. We have to the world around us you know nworking the real world. I would say it is important to be well rounded. It is important to try different nthings or take some risks and you want to aim high nenough that you fail a few times.
I think that is nthe natural part of the process. If you work on really difficult things nyou re better off because you have no compettion others are not nworking on that difficult a problem and even if you fail you end up ndoing something great in the process. My advice to the young people. Any mistake is a wonderful revenue for you so i tell it myself and ntell to my young people before you turn 20 years old nbe.
A good student. Wait to entrepreneur njust to learn some experience before 30 years old follow somebody ngo to a small company normally in a big company nit is good to learn processing..
You are a part of a big machine. But when you go to a small company nyou. Learn the passion you learn the dreams. You learn how to do a lot nof.
Things at one time so before 30 years old it s not which ncompany you go. It s which boss. You follow that s very important na. Good boss teaches you differently from 30 to 40 years old nyou have to think very clearly would you work it for yourself nif.
You really want to be an entrepreneur. When you are 40 to 50 years old you have nto do all the things that you are good at don t try to jump into the new area nit s too late you may be successful nbut. The rate of dying is too big so 40 and 50 think about how you can nfocus on things that you are good at. But when you are 50 to 60 years old nwork for the young people because young people can do better than you so rely on them invest on them nand making sure they re good.
I told a lot of people nit doesn t matter how many times you fail if you get it right nyou. re an overnight success. All you have to do is get right one time. I mean the thing about nbeing.
An entrepreneur is there s just all to you you know a lot of people like to make excuses you know if you find something nthat. You like to do or love to do be great at it and see if you ncan turn it into a business in the worst case. You re going to have nfun. Doing what it is you love to do and best case you can turn it into a business.
I m just not big on excuses ni just think if you really everybody has that opportunity to go for nthey just kind of do it you know i sold powdered nmilk and that was a disaster. I had my senior year project. Nin indiana. Was opening up a bar that got closed because of a wet tee nshirt contest with a 16 year old that was a disaster that was good because nit kept me out of the bar business.
I got fired from my first job nin. The software business because i wanted to close the deal instead nof going out and closing the sale..
I mean instead of coming nin and sweeping the floor it didn t matter. How many times. I failed. I just kept on going and going nand going and entrepreneurs need to realise that nsometimes.
It s not the idea it s not who you know it s not how nmuch money you have the access to it s really finding something nthat. You really love to do i had no idea. I loved ncomputers and technology none. I mean i took one class in nindiana in computers.
And i cheated to get through it nthat was fortran back then then i bought a little pc. Na 994a from texas instruments for 99. Started teaching myself to program and found four hours later five hours later. I would look nup and i d been working this entire time and i loved it and so that was the difference nwhen.
I failed a lot of times and i really didn t know nwhere. I would find my success u go from here customer nservice and you graduate over. Here customer experience . Let me explain what i mean by customer experience look whatever business.
You run. If you have nmore than 100. Customers you will generally be able to tell me that you have some vip ncustomers. Everybody has vip customers.
This is not about discrimination vip customers to american express is called nblack card vip customers to american airlines is called nexecutive platinum or executive or gold member that they get priority seating right. A vip customer for sephora makeup. For ladies ncould. Be called beauty.
Insider sephora does very well because they have this nbeauty insider. Group..
Where the girls who are part of beauty insider get samples sent to nthem before everybody else. That s sephora. They do a phenomenal job with beauty insider nthat s worked very very well they get it before all the other customers your vip vip amazon is prime there are many of them that i can give you the vips you re hoping to get many of them nhere customer service to be converted in to vips and they only get converted here nbased on what customer experience. So what is customer experience proactive proactive is the way you treat them the details customer experience is all about details.
So if i call american express black card nor if i call visa black card mastercard black card and they ll tell me up your wife s birthday is coming up any plans. We see that last time you went to bacara hotel. Do you want to do the same thing do you want me to look for something how about you give me this afternoon. And let nme look for something and get back to you customer experience.
Then they send me an email and they call me. When is a good time for us to get on the phone 15 minutes. So let me tell you what i found if you want to do something very. Extravagant.
Nwe. Found. This. One.
Place and we can. Do this experience and . . And it s do unique and nlet.
Me. Tell you what it is you re wife s really going to like it tell me what things your wife. Likes experience experience amazon could go out there and find exactly nwhat things you buy and see your buying trends and they give you a better experience. It doesn t matter what it is it all goes to the experience ” .
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